Terms and Conditions of Sale

SHIPPING

Free shipping for orders over 50€, other orders 8€ shipping costs.

Delivery times 1-2 working days.

RETURNS AND EXCHANGES

Returning or exchanging your order is easy, you have a period of 14 calendar days from the day you receive it to do so and you can choose between the following three options:

You need another size

If you love the item you bought, but you need another size and/or colour, don't worry, just exchange it. We will pick it up for free and once received and checked we will send you the new item, also for free.

Just send us an email to [email protected] indicating the product you want to return and the product you want instead.

Change

If you want to make a change, it's very simple:

*If you are registered, log in to "My Account" and click on "My Orders". Go to the details of the order you want to change and click on "Return items". If you have made your purchase without registering, go to "My Orders", then enter your email and order number and click on "View my order". Go to order details and click on "Return items".

*Choose the item(s) you want to exchange, click on "exchange", select a reason and the new size and/or colour.

*Decide on your preferred shipping method for the exchange. If you are in the Peninsula or Portugal we recommend you to choose our SEUR collection service. It is free and we will send you the new size and/or colour for free.

*Click on "Return items".

*Write the return number on the packing slip that came with your order or on a blank piece of paper.

*Enter the return number and the item(s) to be exchanged in the original box you received. Remember, it is very important that all items are in perfect condition, have their corresponding return label and are in the Pisonero box.

If you have chosen our Seur collection service, a courier will pick up the package at the address you have indicated within 24 hours from the date on which you made your request for return.

Return / Cancellation

If you are not satisfied with your order, just send it back to us by following the steps below:

*If you are registered, go to "My account" and click on "Returns / Cancellations and exchanges". Enter the details of the order you wish to exchange or return and click on "Return items / Cancel order". If you made your purchase without registering, go to "My Orders", then enter your email and order number and click on "View my order". Go to order details and click on "Return items".

*Select the item(s) you wish to return, click on "Return / Cancel" and select a reason.

*The refund will be made in the same payment method in which you placed your order, the refund will also be immediate upon confirmation of the return, but it may take up to 10 days to see it in your bank account. This period depends on each bank and we have no control over it.

*Write the return number on the form that came with each item in your order or on a blank piece of paper.

*Enter the return number and the item(s) to be returned in the original box you received. Remember, it is very important that all items are in perfect condition, have their corresponding return label and are inside the Pisonero box.

*Once this is done, you only have to send it to the return address:

MASLAMAS, S.L. O Conde, 25, Ordes 15680 (A Coruña). You only have to pay the cost of the return, we will not accept any parcel carriage forward.

Exchange and Return / Cancellation in the same order

If you want to make an "Exchange and Return/Cancellation" on the same order, please mark the items you want to return and the items you want to exchange in the return process. As soon as we receive your return and confirm it, we will send your exchange order with the new size/colour to the same address.

What is the deadline for a return/cancellation?

The deadline for any return or exchange is 14 calendar days from the date of receipt of the package.

When and how will I receive the amount of my return/cancellation?

At Pisonero we try to give you the best possible service and we confirm the returns that reach our warehouses within 1-2 working days.

After approving the return (the items must be in perfect condition and have all the original labels) you will receive a confirmation email indicating the refund of the amount paid for the item(s).

In the unlikely event that you do not receive this confirmation within 10 days, please contact our customer service department by telephone. +34 981680161 or email: [email protected] and we will be happy to help you.

Remember that the time it takes for the credit card to appear in your account always depends on your bank. Your bank may take up to 30 days for the credit to appear.

Important information

- All items are carefully checked before shipment. If you receive an item that is not in perfect condition, please let us know immediately.

- Please include all items you wish to return in one shipment to ensure we process your return as quickly as possible.

- We can only offer one exchange or refund per order.

- All items must be returned in perfect, unused condition and in their original packaging to ensure that they are not damaged in transit and to guarantee payment of the refund.

- Pisonero is not responsible for your order until it arrives at our warehouse. We recommend that you use a secure and traceable shipping method.